Frequently Asked Questions
Before contacting us, please take your time to read through our FAQs which may provide the answer to your questions. If you cannot find your answer and want to get in touch then please contact us through our contact us page.
General Stuff
What services and products do you offer?
Right now, you can shop my self-care goodies online (think candles, skincare, and more), explore the Wellness Hub I'm building, and keep an eye out for the mobile boutique coming soon.
How can I stay updated on new launches and events?
Sign up for my email list or follow me on social media! That's where I share all the tea about new products, upcoming events, and behind-the-scenes moments.
Phoebe- The Bus
What's the deal with the bus?
The boutique is my way of delivering luxe self-care and shopping experience to you! Think wellness products, good vibes, and a cozy setup perfect for any occasion.
When will the boutique be done?
Listen, I'm doing it all- designing, building, and dreaming big! Phoebe isn't ready just yet, but trust me, it going to be worth the wait. Stick with me for updates, and you'll be the first to know when we're ready to roll.
What kinds of events will the boutique be available for?
Pop-ups, private parties, community events- you name it! I'm putting together all the details and packages, so stay tuned for the full scoop.
Shop & Products
How long does shipping take?
I ship orders out within 3-5 business days. Once your order is on the way, you'll get tracking info to follow the journey.
Can I get a refund or exchange?
Because of the diverse nature of my products, I offer refunds and exchanges on a case-by-case basis. If there's an issue, let me know within 7 days, and I'll make it right.
Wellness Hub
What is the Wellness Hub?
The hub is all about helping you prioritize yourself. I'm building it as a space for self-care tips, how-to guides, and inspiration to make wellness part of your everyday life.
Can I suggest ideas for the Wellness Hub?
Absolutely! If there's a topic you'd love to see or a question you want answered, slide into my DMs. I'm here to create a space that serves you.
Get In Touch
How can I contact you?
You can email me or use the contact form on the site. I'll get back to you as soon as I can - usually within 48 hours.
Do you work with other brands or creators?
Yes! That is the whole purpose of Tierra Michelle. I love collaborating with like-minded people. If you have a fun idea, hit me up and let's see how we can make magic happen.
Are you single?
I think the important question is am I interested? Nope. I’m here to build, create, and thrive—not swipe right. Let’s keep it strictly business, my guy. This is not LinkedIn for lonely hearts.
Didn't find what you were looking for? Feel free to contact us at any time!