Shipping & Returns

Shipping and Returns Policy

Welcome to Tierra Michelle, where self-care meets intentional living! We value every order and are committed to providing a seamless shopping experience. Please review our shipping and returns policy below.

Shipping Policy

  • Processing Times: Orders are processed within 2–4 business days (excluding weekends and holidays). During high-demand periods, such as holidays or sales events, processing times may take a bit longer.
  • Shipping Rates & Delivery Times:
    • We offer standard shipping, with delivery typically within 5–7 business days after processing.
    • Expedited options are available at checkout for an additional fee.
  • Order Tracking: You’ll receive an email with tracking information once your order has shipped.

Note: We do our best to ensure timely delivery, but unexpected carrier delays are beyond our control.

Returns Policy

We understand that sometimes things don’t go as planned. While we strive to ensure every product meets your expectations, here’s how we handle returns:

  • Refunds & Exchanges: At Tierra Michelle, returns are handled on a case-by-case basis to ensure fairness. Refunds or exchanges may be issued for items that arrive damaged or defective. Please email bestlifebathcare@gmail.com within 7 days of delivery with photos and a description of the issue.
  • Non-Refundable Items: For hygiene and quality reasons, certain products, such as skincare items, are non-refundable unless damaged during shipping.
  • Restocking Fees: Returns for reasons other than damage or defects may be subject to a small restocking fee to maintain the quality of our offerings.

Quick FAQs

  • Can I cancel my order? Orders can only be canceled within 24 hours of purchase. Once processing begins, cancellations are not guaranteed.
  • What happens if my package is lost? Please reach out to us within 7 days of the expected delivery date, and we’ll work with the carrier to resolve the issue.
  • Do you accept exchanges? Exchanges are handled for damaged or defective items only.

Our Promise

At Tierra Michelle, we’re passionate about creating an exceptional experience for our customers. Every package is crafted with care, and we’re here to ensure you love what you receive. Please reach out with any questions—we’re always happy to help.

Contact Us
For shipping or return inquiries, please email us at bestlifebathcare@gmail.com.